A full refund/credit or exchange, will be applied within 5 days of receiving the product at our warehouse, provided the products are returned complete, in perfect condition, unused and with the original packaging. Refunds are only applicable to new collections.
Shipping and handling costs are non-refundable unless the return is a result of a manufacturer error or a shipping error on our part.
FOR RETURNS OUTSIDE OF CANADA – please ensure you place on the return label – item for return to original destination – we will not be held responsible for any duties, and if so, these will be deducted from the amount to be refunded.
Proper information should be obtained from your carrier to ensure package is not returned to sender. Return shipping costs are the full responsibility of the customer and non-refundable.
We reserve the right to refuse any return if the product does not meet our return requirements.
All returns are done directly through Rok Cork. Please email firstname.lastname@example.org to start the returns process.